In “MICADO: Migrant Integration Cockpits and Dashboards”, experts from public administration, migration research, and IT create an EU-wide applicable business intelligence solution in support of migrant arrival and participation processes, and pilot it in Antwerp, Bologna, Hamburg, and Madrid. The solution leverages existing and new data to design attractive digital services for three user groups: 1) public authorities for labour, health, education and housing, 2) engaged civic society, and 3) migrants and refugees. Added value is generated by a) delivery of customized information and services via user-centric interfaces (dashboards, cockpits); b) gathering of data consensually provided by migrants and helpers in their cockpits; c) creation of strategic operational knowledge through data analysis and visualisation; and d) direct communication and data exchange between involved stakeholders and institutions. Key technical elements are chatbot language interfaces and automatic translation services for the migrants’ cockpit, which facilitate access to integration services, communication with authorities, and data acquisition.
Besides the technical solution, MICADO will create a universal service package, e.g. location and activity mapping, personal profiling, or matchmaking for mentors, jobs, education, etc.
These will all be defined in an extensive demand analysis and co-creation process with local communities and institutions. In co-design sessions user groups will define the technical demands and requirements for technical design and development. The resulting MICADO solution will monitor pilot implementations in the four cities within the communities and institutions, results of which are fed back into final iterations of technical development of the project partners. In the final phase, co-development activities with local communities and institutions ensures uptake and local adaptation of the MICADO solution, and initiate context-specific modifications.
by exploiting advanced data science and technology, the MICADO project contributes to the successful integration of migrants into host communities, and to building up capacity for responding to future migration challenges and developments on institutional and personal levels. It helps to facilitate migrants’ access to regular social systems (e.g. housing, education, health care, labour) with more efficient and more effective digital services, thus lowering socio-economic effort expenditure in migrant integration, both for host economies and individuals.
MICADO empowers Public Authorities (i.e. local authorities in charge of managing the reception systems in the local contexts) and local communities that attend migrants from their moment of arrival in the EU. Also, MICADO empowers migrants – mainly but not exclusively asylum-seekers and refugees – by enabling essential communication, orientation, and navigation within their new life environments.
MICADO helps to strengthen cohesion in local societies and communities by involving end- users in the development of migrant integration services early-on. By delivering valuable information to all relevant stakeholders and funnelling added value in all directions, it builds up trust and contributes to a fact-based perception of migration issues.
While an intelligent data platform manages these information as backend infrastructure, interactive frontend applications (so-called data dashboards and cockpits) provide analytic and synthetic services in support of migration-related key issues e.g. work, housing, health, or education etc. With a “one-fits-all” approach, the basic or “universal” MICADO solution comprises a set of services applicable to all cities and regions involved in the project. This concept of offering a “ready-to-use” solution represents the boost that many Business Intelligence projects lack. With this approach, municipalities can adapt the solution to their respective challenges without having to have cross-department expertise to manage migration in their respective cities. Through the input of local data the visualization tools will provide programmed insight based on that input.